Be an Ethical Entrepreneur, Marketer, and Business Builder

How to create General Ledger codes for your small business’ Profit & Loss statement

Creating income and expense codes to setup a useful P&L for your business sounds about as exciting as sweeping the floors in your shop… Better left to your accountant, right? Wrong! Unless your accountant is quite business-savvy that’s a mistake because accountants aren’t necessarily trained in business… They’re trained in accounting… And there’s a big difference between the 2.

If your accountant did setup your GL codes now’s a good time to review them to see if they’re providing you valuable information at a glance. Here are a few quick rules to setup a useful, valuable Profit & Loss statement that will actually provide you with the information you need to make important business decisions. First of all, let’s lay out the goal for your P&L. The goal of a small business P&L is to quickly show you which departments (or revenue streams) in your business are making money and which are not. The secondary goal, for when you go to sell your business, is to provide you with a cashflow value of the business utilizing EBIDTA or Seller’s Discretionary Earnings. The third use of your P&L is of course taxes. For this article, let’s focus on your month-to-month use of a profit and loss statement, not just it’s utility at the time of sale or for paying your tax bill.

  1. Income and expense codes should be departmentalized. – This is crucial because it’s the only way for us to tell where the money is coming from and where the money is going. As an example if you own a powersports dealership, you should have separate income codes for motorcycle sales, ATV sales, jet-ski sales, dirt-bike sales, motorcycle parts, ATV parts, jet-ski parts, dirt-bike parts, and service. Breaking out service according to each isn’t really necessary since your labor costs are generally the same regardless of whether you’re working on a jet-ski or motorcycle. Though it’s not necessary on your P&L, you should also be able to tell which type of bikes are selling best and with the best margins and which are not (i.e. cruisers vs sport-bikes, Harley vs Can-am).
  2. Income codes should have a matching expense code. – From the example above each of those income codes should have a corresponding expense code such as Cost – Motorcycles, Cost – ATV’s, Cost – motorcycle parts and so on. Why? Because that’s what tells us quickly if each of our items are priced at a profit (or not). This is actually a rather common problem in small businesses. Costs go up over time and owner’s don’t increase sale prices to match because they aren’t ordering or reviewing each statement so they just don’t notice. When your P&L does that work for you, it’s easy every month to review and catch any drastic changes in margins. Granted, to really keep on top of your margins for everything you sell, a detailed parts and equipment list that is CONSTANTLY updated is vital.
  3. Cost of Goods Sold codes should only be codes that are affected by fluctuations in sales.- This is just a rule of thumb for determining if an expense should be COGS or an Operating Expense. If sales going up or down doesn’t change the expense  in question, it should be considered an Operating Expense.
  4. Wages should be departmentalized (and segregated between COGS and Operating Expenses). – Sales commissions and service department wages are a Cost of Goods Sold.  Office staff, accounting, customer service, and managers (outside of sales and service managers) are an overhead and should go in your Operating Expenses along with the corresponding payroll taxes and benefits.
  5. Insurance should be broken-down. – By this I simply mean just because you get a single bill from your commercial service provider for General Liability, Vehicles, Buildings, and Inventory you shouldn’t just put in a single line-item on your P&L for Insurance. Each of those items should be listed individually under your Operating Expenses.
  6. Royalties are a COGS. – In most franchises royalties are levied as a percentage of revenue and should be listed as a Cost of Goods Sold, not an Operating Expense. Additionally, royalties should be considered a marketing expense since, in exchange for paying those royalties, you get to use your franchiser’s name and the goodwill and value they’ve invested in that name.

That’s it. Making an effective P&L for your business can be done in an afternoon and once setup in your billing and accounting software should easily provide you with the vital information you need for years with very little ongoing maintenance. Take the time to update your P&L and start making better business decisions today.

To your accounting success, Bryan

Your business DOES need an exit strategy!

In the last few days I read an article on Entrepreneur.com and the book Rework where people have said buying or starting a business with the idea of selling it is horrible. They gave various reasons why this disgraceful practice will hurt your business including it leads to a lot of bad things, you won’t focus on customers, and you will be too distracted by cashing out to do a good job.

Respectfully, I disagree with Jason Fried, David Heinenmeier Hansson, and Michael Mothners. Firstly, it seems obvious that all of them have only been involved in growing or starting their own businesses so I’d suggest their experiences in different types of businesses with different owners is a bit limited. For instance, Fried and Hansson suggest that business owners looking to sell are generally trying to get acquired. Huh? In the 100 plus business owners I’ve worked with I don’t recall ever hearing about someone wanting to get acquired. That’s just a bit of the authors projecting their experience as a software company and of the software industry overall to all businesses and it just isn’t that way for businesses outside the technology realm. Mothners also owns a technology company so I’m guessing his disdain for exit strategies is based on the idea of companies popping up just to get bought out by Microsoft or Google.

In the real world of brick-and-mortar businesses few owners have that vision. As a matter of fact, most owners have no idea when they should sell their business, how to sell it, or even what it’s worth. What’s worse is few appreciate that if they’re working IN the business everyday instead of ON it their business is worth significantly less once they stop working there. My point is that why make a statement such as, “building a business to sell it is a bad idea” when the negative situations that they are concerned with are probably less than 1/10th of 1% of the total transactions and businesses? There are nearly 250,000 businesses sold in the US each year and that only represents about 20% of the total businesses listed. In other words, only 1 in 5 businesses grossing under $10 million/year will sell. It doesn’t sound to me like building to sell is the problem or you think more people would be able to actually find a buyer.

So what are the real problems small business owners face?

  1. They don’t know how to build a business. In Built to Last: Successful Habits of Visionary Companies, Jim Collins discovered that businesses that remain profitable for decades (even centuries) remain that way because they are great BUSINESSES not because they have great products. Most business owners focus on delivering a certain product or service without figuring out how to build a great business.
  2. They don’t know how to distance themselves from the business. In other words, they make the business completely dependent on themselves. If they’re not there working, selling, servicing or whatever, the business isn’t running. That means when they go to sell the business it’ll be worth a whole lot less without them there. Not only that, the only people interested in buying it will be buyers who also want to work in the business not investors. Working buyers generally don’t have as much cash as an investor looking for a steady return on his money.
  3. They don’t know what their business is worth or how to increase its value. The result of that is they always want more money for it than anyone else is willing to pay.

So what’s the solution to fix all of these real problems that I would estimate nearly 80% of business owners have? An exit strategy, of course. Here’s why an exit strategy is so important:

  1. It forces the owner to look at how to make the business great. Few people (myself excluded) want to buy a business that isn’t run well. They generally want a business with a strong, steady history of cashflow with minimal headaches and issues. If your primary focus is simply to grow and work in your business it’s very hard to step back and look at the big picture of your business being a finished product that runs so smoothly someone else would love to own it.
  2. Owners will need to figure out how to remove themselves from the business. You can’t sell the business if you’re required to run it, so an exit strategy will help you focus on working ON the business more than IN it.
  3. They will have to come up with a reasonable value for their business. Most business owners have an idea of how much they’d like to get for their business when they sell it. Unfortunately, that number doesn’t usually correlate with what it’s actually worth. With an exit strategy you need to look at a reasonable value for your business today and then set a game plan for increasing it’s value to the point where you can sell it for what you want. No exit strategy and chances are you’ll never really look at it’s value. This is very sad because most business owners only sell when they’re ready to retire. In essence, their business is their retirement plan. So if they go to sell and find out their business is only worth half of what they thought, that makes for either a tough retirement or a lot more years of work.
  4. It forces a time table for the 3 items above. Without an exit strategy with a specific time frame, few owners will ever do the things above even if they know they should. “There’s always tomorrow, or next month or next year to get that done… I have customers to take care of today.”
  5. Buying, building and selling businesses is generally a much faster system for creating wealth than buying, building and keeping. I’ve explained this in previous blogs so I won’t address it again here. This philosophy is probably what is thought of as a “bad idea” however, in my experience, this generally greatly benefits the businesses being acquired and resold. Why? Because people who are doing this understand how to make a business better. Not just a shell game of cleaning up the books, but a business that takes care of its customers, employees, vendors and owners better. Truly an improved business comes out the other end when an experienced person takes over to increase the value of a business to sell. I’ve written a 5-part series of blogs outlining how someone can go about buying a business and quickly improving it.

In summary, be wary of advice from business experts who have only owned or run 1 business or in a single industry and then attempt to extrapolate their experiences and lessons to all businesses in all industries. The real world, where over 5 million businesses exist in the US, is quite a vast landscape. More importantly, if you’re ever looking to retire or sell your business, you need to work on an exit strategy immediately. Make it a priority to get done this week! Contact me if you have any questions on how to structure a reasonable plan.

To your successful exit strategy, Bryan

What are the chances of creating the next Facebook, Google, or Zappos?

Yesterday I was listening to an interview where Ron Morris, The American Entrepreneur interviewed Matt Mickiewicz the co-founder and CEO of 99Designs.com. Matt’s story is quite incredible. He’s currently 27 years old, lives in Vancouver where he grew up, and owns 3 businesses. The 2nd business, 99Designs.com does about $1 million in revenue per month already and was founded in February 2008. It also has 78,000 designers around the world who “compete” against one another through a process called Crowdsourcing. If you’ve never heard of it, here’s how it works:

  1. A business person logs onto the website and says he has a design project for a website, logo, brochures, graphics or just about anything else. He dictates how much he can afford and a deadline for submission.
  2. 78,000 designers and members of the site (only 60% are from the US) can now accept the project, create a design, and submit it.
  3. The business person will now have generally 99 options to choose from and 99Designs.com automatically facilitates the payment to the designer.

For the designer, he now has a potential customer. For the business person, he now has the best possible design at the best possible price and potentially a long-term relationship with a designer he knows does great work.

So how did a 27 year old from Vancouver come up with this? It started when he was 14 and decided to start learning about websites… He started designing websites for local businesses and eventually created a site that offered marketing services to all of the Dot Com companies popping up all over the place in the late 90′s. As Ron puts it, he was selling shovels to the gold diggers during a gold rush. He was still in High School at this time and was bringing in 6-figures… He did point out, however, that he was taking too much time to grow his business and so was never a real good student. Sounds like Thomas Stanley’s profile of a millionaire held true for Matt…

After the Dot Com bubble burst, Matt and his partner started writing articles about website design, html, php and other areas related to web design. Initially he gave everything away for free but one day decided to try to see if he printed and bound their advice if people would pay $35 for that service. He sold 20,000 copies of that first online book and has since sold hundreds of thousands of copies of their many books. That website is still online and profitable at Sitepoint.com.

99Designs.com was actually an accident. Matt and his co-founder of Sitepoint.com stole the idea from someone who came onto one of their forums and said, I need a logo and I’ll pay $100 to whoever designs the best one. Since Matt already had his tribe of followers, they created the website for 99Designs and it immediately took off. He tells the story in more detail in the interview so you listen to the entire interview if you want more details.

Today I finished reading Delivering Happiness: A Path to Profits, Passion, and Purpose, which is Tony Hsieh’s book about his life and how he grew LinkExchange to sell for $265 million in less than 3 years and then grew Zappos.com from zero to $1 billion in sales in 10 years. Moreover, after telling his story, he talks about his purpose in life now as CEO of Zappos.com to help other companies develop a culture of happiness like he has done with Zappos.com. For a current business owner, that final section of the book is the most interesting and valuable but is beyond the scope of this blog…

What was most interesting to me about Matt and Tony was that they were  entrepreneurs from the beginning… Tony says he was always fascinated with making money and discussed his first button-making business in middle school through his restaurant at Harvard and the businesses discussed above. One way or another, Tony was going to figure out a way to make a lot of money. And considering he’s worth a few hundred million today at the age of 36, I’d say he succeeded…. Along the way he discovered he didn’t really want or need all that money but you’ll have to read the book to fully appreciate his whole story…

Viral Loop talks about Hotmail, Facebook, Myspace, Twitter and a dozen other companies that grew to hundred million or billion dollar entities in a very short time… The stories are amazing and inspirational but can also be quite detrimental… How can such remarkable stories be detrimental? Well that depends on what you learn from them.

There are nearly 13 billion websites in the world and all of the ones I’ve mentioned are in the top 1000 (99Designs.com is still relatively small but is currently ranked 2561). That’s the top .0000077% of websites. That’s a whole lot of zeroes. I point this out because none of these current businesses (aside from maybe Hotmail) had any vision of how huge they would be or how much they could potentially be worth when they got started. Why not? Because no one knows exactly what the customer wants except the customer. No one can predict exactly what is going to make money online.

If you’re an entrepreneur and starting a business and trying to create something to compete with a major online retailer keep in mind that you have a .016% chance of getting struck by lightning at some point in your life. In other words, you’re 2078 times more likely to get struck by lightning than to create a top 1,000 website. Granted, creating a major online presence is more than just luck as is getting struck by lightning, but it’s still a tough business to plan.

So let me ask you, do you have the next multi-billion dollar internet idea? Even if you did, you probably wouldn’t know it. Moreover, sometimes internet billions take $10′s of millions of dollars in funding and 3-4 years of unprofitability as Zappos.com, Yahoo.com, and Amazon.com all required. Without a millionaire such as Tony Hseih to back your idea, now what are your chances at success?

The point is you can learn a TON from these and other stories of internet riches and you should always work on those crazy ideas just in case you do have the ability to become the next Mark Zuckerberg or Tom Anderson or Sergey Brin or Jeff Besos or Tony Hseih.

If going for an internet business, the chances of creating a business the size of Matt’s ($12 million dollars per year) is much better, however 99Designs.com is also a top ranked website at 2561. More importantly, it took him over 10 years to build a following so that when the idea for 99Designs.com came up, he instantly had customers and designers… That’s a long time to build a following without even knowing how you’re going to profit from them. So what can you do in the mean time to create an income and some time?

You know the answer already don’t you?

You start buying, building, and selling businesses. Every time you go through that cycle you’ll hopefully upgrade to a larger business with more cashflow. It doesn’t matter if the businesses are internet or brick-and-mortar based, either. As a matter of fact, even Tony Hseih got involved only after the original founder of Zappos proved that people were interested in buying shoes online. Buying an existing business takes out much of the guessing work that a start-up has such as:

  • Will anyone want this product?
  • How much will they be willing to pay for it?
  • At those prices can we make money?
  • Will our business model and structure prove profitable?
  • What’s the potential size of our market?
  • How easy will it be for competitors to copy me?
  • How much will staff, insurance, and overhead cost and will it all be scalable?

And on and on and on… You can’t answer a single one of those questions definitively about a start-up but with an existing business you can answer those and dozens more because someone else already has been answering those questions to stay in business. This can help you to determine more precisely what you’re getting in to and how much you can grow the business. More importantly, with creative financing, you won’t need to rely on Venture Capitalists.

The other major lesson that Tony’s book taught me was, whether you’re running a business that does $1 million or $1 billion in sales per year, the rules are the same. Tony outlines mistake after mistake that he and his leaders made at both LinkExchange and Zappos.com. As I was reading the book I was literally getting upset thinking, “No, that’s not how you run a business!” I’m not saying that because I’m better or smarter than Tony however, many, if not all, of those mistakes can be learned with a smaller business. How do I know this? Because I’ve made many of the same so when I was getting upset it was partially because I could feel his pain. :-)

The final major lesson was that when you have a strong business model, if you can scale it and become a leader online to a worldwide market your growth is almost limitless. Figure out how to do that and I’ll be reading a book about you.

My final thoughts are simply:

  • If at first you don’t succeed, try another business
  • Learn how to build a business
  • Learn how to grow your business online
  • Keep working on those one in a billion side ideas just in case you really do have a good one

To your entrepreneurial success, Bryan

P.S. What Tony has done with his team culture, something I blogged about over 2 years ago before ever hearing of Zappos.com, is quite remarkable so you’ll be sure to learn a lot from Delivering Happiness.

Wealth is created, NOT taken

For reasons that I can not fully understand, some people believe that if I have accumulated $100 dollars someone else somewhere else has lost $100. To make the story worse, if I’ve accumulated $1,000,000 then a lot of people have lost money so that I could get it. This is simply not true! If you believe this and are afraid, ashamed or embarrassed to learn how to become wealthy because of it, please read on and comment at the end.

In America, and throughout the world, the way money is created is a rather complex process that, after reading and studying for hours, I still have yet to fully comprehend. But that’s not at all important right now. You just need to understand a few key concepts and examples about money and it will become clear to you that not only is the money supply not fixed, it’s ever increasing and that’s a good thing.

  1. Money has been around for several thousand years. If you read the Bible, Jesus references various coins including a denarius when he declares, “Give to Caesar what is Caesars.” Between 300-400 AD it’s estimated that 55 million people lived in the Roman empire. Our population is now approaching 7 billion. If each person 1700 years ago had $1000 than the entire wealth in the world was $55 billion. Out of almost 7 billion people today, the 2 richest have amassed more wealth than that and at one point, with the economy booming, the richest man in the world was worth nearly $50 billion alone. So what does this tell us? Money is a byproduct of economic  activity and increases because of it. In other words, if everyone has a job, everyone has money and somehow the banks and governments figure out how to keep printing money to keep up with it. Again, how they do that is complex and secondary to this discussion. Just grasp that there’s more money today than before and at the same time our standard of living is higher (though not everywhere as unfortunately not everyone is taught this lesson).

    Creating economic activity by contemplating my book as I enjoy a distant rain storm at the Grand Canyon.

  2. Money does grow on trees and can be dug out of the ground and can be created on a computer. Think about it. What does it cost to buy a 2×4 at the local hardware store? What does it cost to buy a tree that you can then cut down, process and make a 2×4? If you look at the cost of the raw wood while it’s still in the tree, it’s pretty cheap, maybe worth a few pennies. If you then figure out what the treated 2×4 costs after it’s been cut, cleaned, shipped, and displayed at your local lumber yard it’s still pretty cheap. Maybe $5 for that piece of wood. Now take the cost of a completed frame of a house and divide that by the number of 2×4′s and you’re looking at closer to $20-$40 per 2×4 depending on location, complexity, labor costs, local taxes etc. So why the constant increase in cost? Because more economic activity is being added at each level. And guess what? The whole time those are being processed and houses are being built, new trees are being planted and grown to sell all over again. Now consider all of the resources all over the world from our food supplies that are being farmed and grown every year, to new oil reserves that are being found because of new technology, to drinking water that’s constantly being recycled, and you realize quite literally money does grow on trees and so can never be a fixed amount. Now consider that sitting in front of a computer using virtually no resources I can create a software program that has value even though the raw cost of goods is nothing more than my own energy or, in other words, the only cost is my own economic activity. Sitting here with my computer I created value out of nearly thin air. To take our tree analogy further, what is the cost of that wood when it’s converted into paper and a book is published on it? The added value for the book was partially due to refining and colors and other raw goods and the rest was created out of thin air or more precisely out of someone’s mind. That being said, in my opinion books are by far the greatest value in the world since you can learn from a person’s lifetime of experiences and lessons for $15 or less.
  3. It’s the Federal Reserve’s and International banks’ job to keep the supply of money on par with the economic activity of the world. Whether you agree with their policies is irrelevant. I’m just pointing out that, that’s currently the system we have in place. They print money and provide money to the member banks and attempt to keep inflation in check throughout that process. And they print more money every year because more economic activity is added to our economies every year.
  4. To finally tie all of this together, if you figure out a way to extract oil out of the ground more efficiently and I concurrently figure out a way to cut and process trees into lumber more cheaply we both have added value to the economy at the same time and neither of us stole money from anyone else to do it. This happens every day. Again, just consider technology companies and authors who create value out of thin air and it should be obvious to you that the only thing they stole from anyone else was their own time and thought.

In conclusion, there’s enough wealth and abundance quite literally for everyone, not just in the US, but in the world. Rich people don’t make poor people by making more money and poor people aren’t poor because there are too many rich people. As I pointed out above, that’s just not how money works. So don’t feel jealous or greedy because you want to provide a comfortable lifestyle for you or your family. More importantly, be sure to help as many people along the way achieve that same level of success.

To your abundant success, Bryan

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